Since customer care is such an integral aspect of customer service, swift contact and communication between the organisation and customers is even more crucial.
Why Use Power Virtual Agents
Engage conversationally with your customers and employees
Power Virtual Agents enables you to build robust chatbots that can respond to inquiries from customers, other workers, or website or service visitors. You can easily develop AI-powered chatbots that can address common issues and answer inquiries 24 hours a day, seven days a week, saving your team time and empowering your business to function more efficiently. These chatbots are simple to include into your existing goods and services. They can be used to look up records, customise chats, pass talks over to live agents, and call APIs. You can also obtain advice on what subjects to build, use natural language understanding and entity extraction to create rich, tailored chats, and use AI and data-driven insights to track and optimise your chatbot's performance.
Engage conversationally with your customers and employees
No coding required
Deploy to multiple channels
Out-of-the-box integration
Create automated chatbots to handle it, allowing you to have one-of-a-kind and excellent customer support.
Simple graphical interface
Efficient bots are now open to all businesses, including those with no programming experience, thanks to the Microsoft Power Virtual Agent.
Building FAQ bot using Power Virtual Agents
Organizations face a variety of challenges that necessitate the creation and deployment of effective communication resources. We've heard from a range of customers who have successfully used Power Virtual Agents for this purpose, so here are some best practises and tips for developing a FAQ answer bot for your company.
Power Virtual Agents Use Cases
